I love Garmin. My Forerunner stopped working a couple weeks ago and it totally bummed me out. After all the firmware upgrades, etc, it stopped finding the satellites. So, I called them today and the very nice tech support dude helped me out. Initially, we tried to update everything again as he walked me though it over the phone but in the end he said, “It looks like there’s actually something wrong with your Forerunner.” When he said that I had two thoughts. 1) “Haha, I’m not the technical idiot you thought I would be.” and 2) “Oh man, I’m either going to get screwed with a repair fee or have to buy a new one.” Instead, he told me to ship it to Garmin and they’ll send me a new one. Solid. Mr. Darrell hooked me up with an extended warranty and a new Garmin. Woohoo! Since it was due to the most recent update (aka not my fault), they’ve put my problem under warranty even though it’s been over a year since I purchased the unit. This has to be one of the most successful customer service calls I’ve ever had.